Privacy Policy

2. Data We Collect

2.1 Information you provide

• Account details such as email address, display name, and profile image.
• Prompts, request parameters, and generated output you submit through the platform.
• Support and communication content when you contact us.

2.2 Information collected automatically

• Usage data including request volume, feature usage, and credits consumed.
• Device and technical information such as browser, operating system, and IP address.
• Operational and security logs used for reliability, abuse prevention, and diagnostics.
• Cookie and local storage signals for session handling, preferences, and analytics.

2.3 Payment-related data

• Payments are currently processed by Stripe. We do not store full card numbers in our systems.
• We may add additional payment processors in the future (for example, Payssion) and will update this policy when that occurs.

3. How We Use Data

• Provide, operate, and improve the API and dashboard experience.
• Authenticate users and secure accounts.
• Process requests to third-party AI model providers as required to fulfill outputs.
• Maintain billing, balance, and payment operations.
• Detect abuse, fraud, policy violations, and other security risks.
• Communicate service updates, incident notices, and support responses.
• Comply with legal obligations and enforce contractual rights.

4. Data Sharing

We do not sell personal data. We share data only when necessary to operate the service, including the following categories:

• AI model providers for request execution and response delivery.
• Infrastructure and communication vendors for hosting, email, logging, and analytics.
• Payment processors for billing and transaction handling.
• Authorities when required by law or to protect legal rights and platform security.

5. Data Retention and Security

• We keep data for as long as needed to provide the service and meet legal requirements.
• Retention periods may vary by data category, account status, and compliance obligations.
• We use technical and organizational safeguards, including access controls, encryption in transit, and monitoring for misuse.

6. International Transfers

Your information may be processed in jurisdictions outside your country. Where applicable, we use appropriate safeguards for cross-border transfers.

7. Your Rights and Choices

• Access, update, or correct your account information.
• Request account deletion, subject to legal and fraud-prevention retention requirements.
• Control cookies through browser settings and site preferences where available.
• Contact us to submit data protection requests.

8. Children

Our service is not intended for children under 13 (or a higher age threshold where required by local law). If you believe a child has provided personal data, contact us for review.

9. Policy Updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

10. Contact

• Email: support@apixo.ai
• Website: https://apixo.ai